Bali Local Stays Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when using our platform and associated services.

Balilocalstays.com (“Bali Local Stays”,“we”, “us”, or “our”) value you as our customer, and recognize the importance of your privacy. This Privacy Policy details your rights regarding the information we collect or hold about you and provides guidance on how to contact us with any privacy-related inquiries.

If you don’t agree with the terms of this Privacy Policy, you may not access or use the Bali Local Stays Services. If you have any comments or questions about this Privacy Policy, feel free to contact us here

Last updated 18 December 2024

I. Privacy Policy Summary

1.1 What does this Privacy Policy cover?

This Privacy Policy is designed to describe:

• The specific types of personal information we collect and how we use it.
• The instances in which we might share your personal information.
• The choices available to you regarding the collection, use, and sharing of your personal information.

1.2 What personal information do we collect and use, and how do we collect it?

We collect personal information in three primary ways:

• Directly from you when you provide it to us.
• Automatically through technologies such as cookies, subject to your consent where required.
• From third parties, such as our business partners.

This occurs, for example, when you create an account on Bali Local Stays, sign up for offers or information, or make an inquiry or booking using our platform.

The automated collection of information is conducted through technologies like cookies on your browser or via our mobile apps. This information helps us improve our services, maintain accurate records, investigate potential fraud, and effectively market our offerings.

1.3 How is your personal information shared?

Your personal information may be shared under circumstances such as:

• Facilitating bookings and providing support during your travels or stays.
• Communicating with you, including sending information about products and services or enabling communication with travel providers or property owners/managers.
• Compliance with legal obligations or to protect our legal rights.
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1.4 What are your rights and choices?

You can exercise your data-protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in emails you receive, changing preferences in your account, as applicable, or by contacting our customer service team.

II. Core Principles

When it comes to your personal information we believe in transparency, not surprises. So before we get into the details, we want to share with you a few of our core privacy principles.

• First, we don’t sell your personal information to anyone. It’s just not the type of business we’re in.
• Second, we don’t share your personal information unless you’ve specifically allowed it, or for the very limited purposes described below.
• Finally, we appreciate that when you use our Bali Local Stays Services, you trust us with your information, and we take that responsibility very seriously.

This Privacy Policy applies to the use of the Bali Local Stays Services (as defined below), including by both consumers and Professionals. “Professional(s)” means individuals, companies and other organizations or persons acting as real estate professionals or otherwise engaged in a business related to Bali Local Stays’s Services, including, without limitation, agents, brokers, real estate professionals, home service professionals and other service professionals. Except as otherwise indicated, Professionals, consumers and other persons using the Bali Local Stays Services are individually and collectively referred to as “you.”

This Privacy Policy applies to personal information collected by balilocalstays.com website, mobile-optimized website and other applications and/or electronic media (such as emails Bali Local Stays sends) (collectively, the “Services”). 

This Privacy Policy holds us accountable for protecting your rights and your privacy.

2.1 Definitions

If you see an undefined term in this Privacy Policy (such as “Listing” or “Bali Local Stays Services”), it has the same definition as in our Terms of Service (“Terms”).

When this policy mentions “Bali Local Stays,” “we,” “us,” or “our,” it refers to the Bali Local Stays website that is responsible for your information under this Privacy Policy.

III. Collection

When you use the Bali Local Stays Services, we collect the following information, and use it only as described below:

3.1 Account Information.

We ask for and collect the following personal information about you when you use the Bali Local Stays Services. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

• Account Information. When you sign up for an Bali Local Stays Account, we require certain information such as your first name, last name and email address.
• Profile and Listing Information. To use certain features of the Bali Local Stays Services (such as booking or creating a Listing), we may ask you to provide additional information, which may include your address, phone number, and a profile picture.
• Payment Information. To use certain features of the Bali Local Stays Services (such as booking or creating a Listing), we may require you to provide certain financial information (like credit card information) in order to facilitate the processing of payments (via Xendit).
• Communications with Bali Local Stays and other Members. Information pertaining to your communications with Bali Local Stays or other Members is collected, including the content you choose to share.

3.2 Third Party Account Information. 

If you use Third Party Services, such as social media or photo-sharing services, you may provide us with your Third Party Services account information, such as your username (note that we don’t store any passwords you use to access Third Party Services). We transmit, and may store, such account information, only as needed to provide the Bali Local Stays Services, and only in accordance with the terms and policies of the Third Party Services.

We do not control, supervise or respond for how the third parties providing your information process your personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

• Third Party Services. If you link, connect, or login to your Bali Local Stays Account with a third party service (e.g. Google, Facebook), the third party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
• Referrals. If you are invited to Bali Local Stays, the person who invited you may submit personal information about you such as your email address or other contact information.
• Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Bali Local Stays Services through partnerships, or about your experiences and interactions from our partner ad networks.

3.3 Payment Information. 

When you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor, Xendit. Xendit uses and processes payment information in accordance with their Privacy Policies. We don’t store payment information, other than zip code and/or country, which is required for billing and to comply with tax and other government regulations.

3.4 Communications With Us. 

When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you. We may review, scan, or analyze your communications on the Bali Local Stays Platform for reasons including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. We primarily use automated methods for these purposes but may occasionally need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.

Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “transactional” email (unless you delete your account). 

When you interact with an email sent from Bali Local Stays (such as opening an email or clicking on a particular link in an email), we may receive information about that interaction. We won’t email you to ask for your password or other account information. If you receive such an email, please send it to us so we can investigate.

3.5 Public Comments On The Services. 

We maintain any comments, contributions to discussions, or messages submitted to members of the Bali Local Stays Services, in order to provide the Bali Local Stays Services. This includes the ability to review, scan, or analyze these communications for the purposes of fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support. Automated methods are primarily used for these purposes, with occasional manual reviews as necessary.

3.6 Files You Provide Us. 

When you use the Bali Local Stays Services, we store, process, and transmit your Member Content (such as your photos) and information related to your Member Content (such as location tags in photos). We process and store such files and information in order to provide the Bali Local Stays Services, as described in our Terms of Service. We may review, scan, or analyze the content you upload, including photos and other files, for purposes such as fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support. This analysis may be conducted using automated methods, with manual reviews performed as necessary.

You may choose to provide us with additional personal information in order to obtain a better user experience when using the Bali Local Stays Services. This additional information will be processed based on our legitimate interest or when applicable, your consent.

• Additional Profile Information. You may choose to provide additional information as part of your Bali Local Stays profile, such as preferred language, city, and a personal description. Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.
• Other Information. You may otherwise choose to provide us information when you fill in a form, update or add information to your Bali Local Stays Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team or use other features of the Bali Local Stays Services.

3.7 Usage Information. 

This includes information about your activity on and interaction with the Bali Local Stays Services, such as your IP address, your device or browser type, the webpage you visited before coming to our sites and identifiers associated with your devices. This information enables us to analyze how the Bali Local Stays Services are being accessed and used, and to track performance of the Bali Local Stays Services.

When you use the Bali Local Stays Services, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Bali Local Stays Services. We may also review, scan, or analyze your interactions and communications on the Bali Local Stays Platform for purposes including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support. Automated methods are primarily used for these purposes, with occasional manual reviews as necessary.

• Geo-location Information. Your devices (depending on your settings) may transmit location information to the Bali Local Stays Services. We use this information to customize, improve and protect the Bali Local Stays Services. 
• Usage Information. We collect information about your interactions with the Bali Local Stays Platform such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Bali Local Stays Services.
• Log Data and Device Information. We automatically collect log data and device information when you access and use the Bali Local Stays Services, even if you have not created a Bali Local Stays Account or logged in. That information includes, among other things: details about how you’ve used the Bali Local Stays Services (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Bali Local Stays Services.
• Cookies and Similar Technologies. We use these technologies to do things such as remember your preferences, keep you safe and improve and promote the Bali Local Stays Services. You can read more about how we use these technologies in our Cookie Policy, which is incorporated by reference into this Privacy Policy. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the Bali Local Stays Services or engage others to track your behavior on our behalf.
• Pixels and SDKs. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads. For apps, that third parties, including Facebook, may collect or receive information from your app and other apps and use that information to provide measurement services and targeted ads. Users can opt-out of the collection and use of information for ad targeting by updating their Facebook account ad settings and by contacting us with a description of your request and validation information. Users can access a mechanism for exercising such choice by going to http://www.aboutads.info/choices and http://www.youronlinechoices.eu/. For more information on our use of these technologies, see our Cookie Policy.
• Do Not Track Signals. While you may disable the usage of cookies through your browser settings, the Bali Local Stays Services currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.

IV. Sharing

When you use the Bali Local Stays Services, we may share your information only as described below:

4.1 Third Parties You Authorize

You can give third parties access to you and your End Users’ information on the Bali Local Stays Services. For example, you may wish to integrate Your Sites with a third party newsletter service that requires access to the email addresses you collect from your End Users, in order for that newsletter service to send emails on your behalf and at your direction. Please be aware that any third party’s utilization of this information will be governed by the terms and privacy policies of the third party.

4.2 Following The Law

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other members if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request, such as a subpoena or court order, or to respond to claims asserted against Bali Local Stays, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with members, including our Terms of Service, (v) respond to requests for or in connection with current or prospective legal claims or legal proceedings concerning Bali Local Stays and/or third parties, in accordance with applicable law, or (vi) protect the rights, property, or personal safety of Bali Local Stays, its employees, its members, or members of the public.

Notification: Where appropriate and/or legally required, we may notify members about legal requests, unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Bali Local Stays, our members, or expose Bali Local Stays to a claim of obstruction of justice.

Disclosure to Tax Authorities: Where legally required or permissible according to applicable law, we may disclose hosts’ and/or guests’ information to relevant tax authorities or other governmental agencies, depending on where you are based, for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations.

Disclosure to Governmental Authorities for Registrations, Notifications, Permits, or License Applications or Numbers: In jurisdictions where Bali Local Stays facilitates or requires a registration, notification, permit, or license application or number of a host with a governmental authority, we may share information of participating hosts with the relevant authority during the application process, when the listing is published, and periodically thereafter.

4.3 Others Working For Bali Local Stays

Bali Local Stays uses certain trusted third parties to help us provide, improve, promote and protect the Services. For example, we may use third parties to help us provide customer support, manage our ads on other sites or assist with data storage. These third parties may access, process or store your information to perform tasks only for the purposes we’ve authorized, and we require them to provide at least the same level of protection for your information as described in this Privacy Policy. We also may share with third parties aggregated or anonymized information that does not directly identify you.

4.4 Business Transfers

If we’re involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. Rest assured, any such transfer will be conducted in accordance with applicable data protection laws, and we will take measures to ensure that your privacy rights and the commitments outlined in this Privacy Policy are upheld during and after the transfer.

V. Protection

We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities. We use encryption (HTTPS/TLS) to protect data transmitted to and from our site. However, no data transmission over the Internet is 100% secure, so we can’t guarantee security. You use the Service at your own risk, and you’re responsible for taking reasonable measures to secure your account.

If you know or have reason to believe that your Bali Local Stays Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Bali Local Stays Account, please contact us following the instructions in the Contact Us section below.

VI. Retention

We’ll retain your personal information for as long as we need it to provide you with the Services. You can ask for your personal information to be deleted at any time by deleting your Account or contacting us here. Please note that there may be latency in deleting your personal information from our servers and backup storage, and we may retain your personal information in order to comply with the law, protect our rights, resolve disputes or enforce our agreements. Any retention beyond the required period will be in accordance with applicable data protection laws and subject to stringent security measures.

VII. Location

Information that you submit through the Bali Local Stays Services may be transferred to countries other than where you live (for example, to our servers in Singapore). To ensure the seamless provision of the Bali Local Stays Services, we may also store information locally on the devices you use to access our platform. Moreover, in certain instances, we may transfer information to third parties located outside Singapore for processing or to support the Bali Local Stays Services. Be assured that we mandate these third parties to uphold at least the same level of protection for your information as outlined in this Privacy Policy.

VIII. Access

To modify or delete the personal information you have provided to us, simply log into the Bali Local Stays Services and update your profile. We may retain certain information as required by law or for necessary business purposes. If you wish to receive a copy of the personal information that we maintain about you, please submit a formal request. Please note that, in accordance with applicable laws, this request may be subject to a fee not exceeding the prescribed amount permitted by law

IX. Communications

As part of our commitment to your privacy and preferences, we will periodically send you emails related to our services, including service-related announcements and transactional information. These are necessary for the ongoing use and management of your Bali Local Stays account and services.

In addition to these necessary communications, you may receive marketing or promotional emails from us. We respect your choice regarding these communications. You have the right to opt out of receiving marketing or promotional communications at any time. To opt out, simply click the ‘unsubscribe’ link (or a similar phrasing) provided in the footer of each marketing or promotional email. Please note that even after opting out of marketing communications, you will continue to receive non-promotional emails related to your account and transactions with Bali Local Stays.

We also ensure that all our communications comply with applicable laws and regulations regarding user communication preferences. Your privacy and the respect of your communication preferences are a top priority for us at Bali Local Stays.

X. End User Information

10.1 Collection And Use Of End User Information

We may collect, use, or delete various types of information, as outlined in Section 2, from you, based on your directives and on your behalf and we treat such information in accordance with this Privacy Policy. This collection is conducted to facilitate, enhance, and safeguard the Services offered to you. For instance, during transactions, you might provide personal details like name, address, email address, and payment information, enabling you to fulfill the orders effectively.

10.3. End User Payment Information

Your payment information may be processed via a third party Payment Processor named Xendit, in accordance with their terms and policies. We don’t collect or store your payment information.

XII. Modifications

Bali Local Stays reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Bali Local Stays Services and update the “Last Updated” date at the top of this Privacy Policy.

We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account.

If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Bali Local Stays Services will be subject to the revised Privacy Policy.

XIII. Contact Us

If you have any questions or complaints about this Privacy Policy or Bali Local Stays’s information handling practices, you may contact us here

PT Bali Paradise Mountain Investments, Jln Tunbak Bayuh No.7A Tumbak Bayuh. Suksma Guesthouse., Tumbak Bayuh, Mengwi, Badung, Bali, 80351