Terms of Service

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Updated Dec 18, 2024

I. Contract

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Bali Local Stays (hereinafter referred to as “Bali Local Stays”). By accessing, registering, or using Bali Local Stays’s sites, services, and content (collectively, “Services”), you acknowledge and agree to these Terms.

By clicking “Join Now”, “Join Bali Local Stays”, “Sign Up” or similar, or by registering, accessing, or using our Services, you are confirming your acceptance of these Terms and entering into a legally binding contract with Bali Local Stays. This applies even if you are using our Services on behalf of a company. If you do not agree to these Terms, do not click “Join Now” (or similar), and refrain from accessing or using our Services. You may terminate this contract at any time by closing your account and ceasing to access or use our Services.

Your use of Bali Local Stays signifies your agreement to these Terms. If you disagree with any part of the Terms, you should discontinue your use of Bali Local Stays.

These Terms of Service, along with all policies and additional terms posted on our sites, applications, tools, and services, dictate the conditions under which Bali Local Stays provides you access to our Services. An overview of our policies is available here. By accessing or using our Services, you agree to comply with all the terms outlined in these Terms of Service.

Contractual Entity:

• PT Bali Paradise Mountain Investments, Jln Tunbak Bayuh No.7A Tumbak Bayuh. Suksma Guesthouse., Tumbak Bayuh, Mengwi, Badung, Bali, 80351

Data Privacy: As a Member of our Services, the collection, use, and sharing of your personal data are governed by our Privacy Policy (which includes our Cookie Policy and other documents referenced therein) and any updates to these documents.

 

1.1 Members (“Hosts”, “Traveler(s)”) and Users

Membership and Visitor Access: Upon registering and joining Bali Local Stays Services, you attain the status of a “Member.” For those who opt not to register, limited access to certain features of our Services is available as a “User.”

As a Member, you gain access to a broader range of features and capabilities within the Bali Local Stays platform, subject to the terms and conditions of these Terms of Service. Visitors, while able to access certain functionalities, may not have full access to all the services and features offered by Bali Local Stays.

It’s important to understand that different levels of engagement with our Services – whether as a Member or Visitor – entail different rights and responsibilities under these Terms of Service. We encourage all users to familiarize themselves with these terms to fully understand their implications.

Bali Local Stays provides an on-line platform to allow property owners and managers who advertise on the Bali Local Stays Platform (each, a “host”) to offer for rent in a variety of pricing formats, a specific vacation or short-term rental property (a “Listing”) to potential renters or renters (each, a “traveler” and, collectively with a host, the “members”).

“Hosts“ may also include property owners or managers who originally advertised their properties on another website and their listings have been redistributed on the Bali Local Stays Platform. We also may offer online booking or other tools or services to allow members to communicate with each other and enter into rental agreements or other transactions.

 

1.2 Changes to the Terms

Modification of Terms: Bali Local Stays reserves the right to modify this Contract, our Privacy Policy, and our Cookies Policy at any time. Changes will be made with due consideration to ensure continued alignment with our business practices, legal requirements, and user needs.

Notification of Material Changes: When we make material changes to these documents, we will provide advance notice before the changes become effective. This notification may be provided through our Services, or via other means of communication like email, to give you the opportunity to review the changes before they are implemented.

Acceptance of Changes: Your continued use of Bali Local Stays’s Services on or after the effective date of these changes signifies your acceptance of the new Terms. If you do not agree with the changes, you have the option to delete your account before the effective date. Failure to delete your account will be regarded as acceptance of the new Terms.

Responsibility to Stay Informed: We encourage you to periodically review our Terms of Service, Privacy Policy, and Cookies Policy to stay informed of any updates. Your continued use of Bali Local Stays after any such modifications implies acceptance of the revised terms and conditions.

 

1.3 Bali Local Stays’s Role as a Venue

Bali Local Stays operates as a venue connecting hosts and travelers. We provide a platform for hosts to list, discover, and book vacation rental properties. It’s important to understand that Bali Local Stays is not a party to any rental agreements or transactions that occur between members of our services. This includes, but is not limited to, any agreements related to property rentals, services, or ancillary products.

1.3.2 Legal and Regulatory Compliance for Hosts

Hosts on Bali Local Stays agree to comply with all applicable laws, rules, and regulations in their use of Bali Local Stays services and in conducting their rental business. This includes, but is not limited to, laws related to taxes, credit cards, data and privacy, permits, licensing, zoning, safety compliance, and anti-discrimination and fair housing laws.

1.3.3 Cooperation with Legal Authorities

While Bali Local Stays is not involved in rental transactions and does not assume liability for legal or regulatory compliance of listings, there may be situations where we are legally required to provide information related to listings to comply with governmental investigations, litigation, or administrative proceedings. Bali Local Stays reserves the right to comply with such legal obligations at its sole discretion.

1.3.4 Payment Information Handling by Hosts

Hosts accepting payment information from travelers are responsible for handling and safeguarding this information in accordance with applicable legal and regulatory standards and best practices.

1.3.5 Travel Risks and Research

Travelers are advised to conduct thorough research on their intended destinations, including reviewing travel advisories and warnings issued by governmental bodies, before booking. Bali Local Stays does not assume liability for incidents occurring during travel.

1.3.6 No Liability for Fraudulent or Illegal Activities

Bali Local Stays takes certain measures to assist members in avoiding fraudulent or illegal activities. However, we do not assume any liability or obligation to take such measures. We do not guarantee the accuracy, timeliness, or impact of any warnings or messages provided to members about such activities.

 

1.4 Bookings on Bali Local Stays

Bali Local Stays provides a platform for hosts to list properties and for travelers to discover and book these properties. It is essential to understand that any booking made through Bali Local Stays constitutes a direct contract between the host and the traveler. Bali Local Stays is not a party to such contracts, nor does it act as an intermediary in the booking process.

1.4.1 Responsibilities in Booking Transactions

When a traveler books a listing on Bali Local Stays, they enter into an agreement directly with the host. This includes agreeing to the host’s terms, such as the price, applicable fees (which may include cleaning fees, security deposits, etc.), taxes, cancellation policies, and any other terms specified by the host in their listing or during the booking process.

1.4.2 Due Diligence by Members

Members are responsible for conducting their due diligence before entering into a booking agreement. This includes reviewing the listing details, understanding the host’s policies, and ensuring that the listing meets their needs and expectations. Bali Local Stays provides tools and information to assist in this process, but the ultimate responsibility for the decision to book a listing lies with the traveler.

1.4.3 Tools for Contract Creation

Bali Local Stays may provide tools or templates to assist hosts in creating their rental contracts or terms. However, the use of these tools does not imply Bali Local Stays’s participation, endorsement, or liability in any booking contracts formed between hosts and travelers. Hosts and travelers are advised to seek independent legal advice to ensure their contracts are compliant with applicable laws and regulations.

1.4.4 No Liability for Booking Transactions

Bali Local Stays assumes no liability for any aspect of the booking transactions between hosts and travelers. This includes, but is not limited to, the accuracy of listings, the quality or condition of the properties, compliance with laws, or the conduct of members during their stay.

 

1.5 Cancellations and Refunds

General Policy: In general, if a guest cancels a reservation, the refund amount is determined by the host’s cancellation policy. Bali Local Stays does not set these policies nor mediates in the enforcement or adjustment of these policies.

Extenuating Circumstances: Bali Local Stays acknowledges that there may be extenuating circumstances that lead to cancellation. While Bali Local Stays does not intervene in such situations, we advise hosts and guests to communicate clearly and make arrangements that are mutually agreeable.

Travel Issues: Bali Local Stays is not responsible for resolving travel issues such as cancellations by hosts or issues encountered during a stay. We encourage members to resolve such issues amongst themselves, and recommend guests to review the host’s policies before booking.

 

1.6  Booking Modifications

Responsibility for Modifications: Guests and hosts are solely responsible for any booking modifications they agree upon. This includes understanding and agreeing to pay any additional amounts, fees, or taxes associated with these modifications. Bali Local Stays does not facilitate these modifications and is not responsible for the terms or the execution of such agreements.

 

1.7 Assumption of Risk

Acknowledgement of Risks

• User Responsibility: By using the Bali Local Stays platform, you acknowledge that various activities, including stays at accommodations and interactions with other members, carry inherent risks. You agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Bali Local Stays Platform and any content, including but not limited to any interaction with other members, whether in person or online.
• Investigation and Suitability: It is your responsibility to investigate and determine the suitability of any listings or services offered by hosts. This may include risks of illness, bodily injury, disability, or death associated with certain host services. You agree to assume these risks voluntarily and willfully by choosing to participate in such services.

Bali Local Stays’s Role and Limitations

• Platform Provider Only: Bali Local Stays serves solely as a platform provider and does not own, control, offer, or manage any listings. We do not act as a travel agency for any member.
• Non-Party to Agreements: Bali Local Stays is not a party to any rental agreements, transactions, or other contracts entered into directly between hosts and travelers. We do not function as a real estate broker, travel agency, or insurer.

II. Obligations

2.1 Eligibility

Minimum Age Requirement: The Services provided by Bali Local Stays are strictly intended for users who are 18 years of age or older. This age requirement ensures compliance with global legal standards and safeguards the integrity of our platform.

User Conditions: To access and utilize Bali Local Stays’s Services, you must adhere to the following conditions:

• You must be at least 18 years old. This age threshold is established to align with legal adulthood in most jurisdictions, thereby ensuring that users can enter into binding contracts and bear legal responsibility for their actions on the platform.
• You are allowed only one Bali Local Stays account, which must be registered under your legitimate, legal name. The creation of an account with fictitious information, or on behalf of individuals below the age of 18, is a violation of our terms and may result in immediate termination of the account and potential legal action.
• You must not be subject to any current restrictions or bans imposed by Bali Local Stays from utilizing the Services.

Marketplace Participation: Access to and use of the Bali Local Stays Marketplaces are exclusively available to individuals who are at least 18 years old or to legally established entities (such as businesses or organizations) that are in good standing under the laws of their respective countries and capable of forming legally binding contracts.

Enforcement of Age Restrictions: Bali Local Stays will vigorously enforce these age restrictions. Accounts found to be owned or operated by individuals under the age of 18 will be promptly terminated to comply with legal standards and protect the integrity of the platform.

Legal Compliance and Representations: You agree to adhere to all applicable export control laws in your local jurisdiction. You also affirm and warrant that: (i) Neither you nor the services you engage in are located in or associated with any country subject to a U.S. Government embargo or designated as a “terrorist-supporting” country by the U.S. Government. (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.

 

2.2 Your Account

Account Holder Responsibilities: As a Member and account holder on Bali Local Stays, you agree to adhere to the following responsibilities:

• Password Security: You are required to use a strong, secure password for your account and maintain its confidentiality. The security of your account depends significantly on your effective management of your password.
• Non-transferability of Account: You agree not to transfer or assign any part of your account (including your connections) to any other person. Your account is personal to you and is non-transferable.
• Legal Compliance and Policy Adherence: You must follow all applicable laws, as well as Bali Local Stays’s published list of Dos and Don’ts and Professional Community Policies. These guidelines are designed to maintain a safe, respectful, and law-abiding community.

Liability for Account Activities: You are solely responsible for all activities conducted through your account, unless you close it or report any misuse to Bali Local Stays. Prompt reporting of unauthorized use or security breaches is crucial in maintaining the security of your account and the platform.

Member Identity Verification: Verifying the identity of Internet users poses significant challenges. Bali Local Stays does not assume responsibility for confirming the identity of any Member. However, for the purposes of maintaining transparency, preventing fraud, and as permitted by applicable laws, Bali Local Stays may, but is not obligated to:

(i) Request Members to provide government-issued identification or other information, or undertake additional checks to assist in verifying the identities or backgrounds of Members.

(ii) Conduct screenings of Members against third-party databases or other sources, and request reports from service providers.

(iii) Where sufficient information is available to identify a Member, obtain reports from public records of criminal convictions, sex offender registrations, or an equivalent version of background checks or registered sex offender checks in the Member’s local jurisdiction (where available).

By implementing these measures, Bali Local Stays aims to foster a secure and trustworthy environment. However, Members should note that such checks are not exhaustive, and Bali Local Stays does not guarantee the accuracy, completeness, or timeliness of such background checks or the ability of these checks to locate all past criminal activities or sex offender registrations.

 

2.3 Payment Terms

Payment Terms for Distinct Services: When you engage with any of Bali Local Stays’s distinct paid Services, which include (i) feature-based marketing services within the platform and (ii) SaaS products offered in two different tiers of subscription, you are agreeing to our specific payment terms. This agreement encompasses the responsibility to pay all applicable fees, taxes, and adherence to additional terms tailored to these services. Non-compliance with these payment terms will result in the termination of the paid Services.

(i) Feature-Based Marketing Services: These services are not subscription-based but are typically one-time purchases for specific marketing promotions within the platform. Once the service is completed, you have the discretion to repurchase it based on your marketing needs.

(ii) SaaS Subscription Services: For our SaaS products, your payment method will automatically be charged at the start of each subscription period for the applicable fees and taxes for that period. To avoid future charges, cancellation must occur before the subscription renewal date.

Currency and Location-Based Pricing Adjustments: Please note:

• Purchases may be subject to foreign exchange fees or differences in prices based on location, influenced by exchange rates.
• Bali Local Stays reserves the right to adjust fees and pricing for both feature-based marketing services and SaaS subscriptions according to geographic location and market conditions.

Continuous Billing Authorization: Regarding your payment method, you agree that:

• Bali Local Stays is authorized to store and continue billing your payment method to prevent service interruptions and for the payment of other services you may engage with on our platform.

Refund Policy: Your purchases of Services, including feature-based marketing services and SaaS subscriptions, are final and non-refundable.

Tax Responsibility: Taxes will be calculated based on the billing information you provide. Specific tax considerations may apply depending on the nature of the purchased service (feature-based marketing or SaaS subscriptions) and your location.

Access to Invoices: Invoices for all transactions, including those for feature-based marketing services and SaaS subscriptions, can be accessed through the “Purchase History” in your Bali Local Stays account settings.

We reserve the right to change Fees and introduce new charges in connection with the Services at any time, upon at least 30 days prior notice to the Host, which notice may be provided by e-mail to the email address associated with the Host Account. Fee changes will take effect in the Host’s Subsequent Term.

 

2.4 Notices & Messages

Communication Methods: As a user of Bali Local Stays’s Services, you consent to receiving notices and messages from us through the following channels:

• Directly within the Service: Notices and messages may be delivered to you through functionalities within the Bali Local Stays platform.
• Via Your Provided Contact Information: Communication may also be sent to the contact information you have provided, such as email, mobile number, or physical address. It is your responsibility to ensure that your contact information remains current and accurate. Failure to maintain up-to-date contact information may result in a lack of notification, for which Bali Local Stays shall not be liable.

User Control Over Communication: You have the ability to control and limit the types of messages you receive from us. Please review your account settings to customize these preferences. This includes opting in or out of various types of communications, such as marketing messages or service updates. However, certain essential communications related to your account and legal notices will be sent regardless of your communication preferences.

Responsibility for Reviewing Notices: You acknowledge that it is your responsibility to review and respond to any communications sent by Bali Local Stays, especially those pertaining to changes in terms and policies, service updates, or other significant information. Neglecting to review these notices does not absolve you of the obligations and implications outlined in them.

 

2.5 Sharing

Scope of Sharing on the Platform: Bali Local Stays’s Services facilitate the messaging and sharing of information in various formats, including but not limited to your profile, articles, group posts, links to news articles, listings, and direct messages. It’s important to recognize that:

• Information and content you choose to share or post on Bali Local Stays may be accessible to other Members, Visitors, or external parties (including outside of the Services).
• While Bali Local Stays provides mechanisms to control who can view your content or information, the ultimate responsibility for what you share and its visibility rests with you.

Right to Modify or Remove Content: Bali Local Stays retains the full right to:

• Not publish any information or content on our Service that we deem inappropriate or non-compliant with our policies.

Remove or modify any content or information from our Services, at any time and without prior notice. This right is exercised at Bali Local Stays’s discretion to ensure the platform’s integrity and compliance with legal and regulatory standards.

 

2.6 Access

Conditional Access to Services: Bali Local Stays reserves the right to condition access to and use of the Bali Local Stays Services, or specific areas or features within these Services, on the fulfillment of certain criteria. These may include, but are not limited to:

• Completion of a verification process to ensure user authenticity and security.
• Meeting specific quality or eligibility standards, which may be established to maintain the integrity and standards of the platform.
• Adherence to certain Ratings or Reviews thresholds, emphasizing the importance of maintaining a trustworthy community.
• Consideration of a Member’s historical booking and cancellation records to ensure reliability and responsible use of the platform.

Policies for Specific Areas or Features: Regarding access to certain areas and features of the Bali Local Stays Services:

• Access may be governed by separate policies, standards, or guidelines, and may necessitate your acceptance of additional terms and conditions.
• In instances where there is a conflict between these overarching Terms and the terms and conditions specific to an area or feature of the Bali Local Stays Services, the latter will take precedence. However, this precedence applies only to your access or use of that specific area or feature, unless explicitly stated otherwise in the specific terms and conditions.

Third-Party Service Agreements: When using Bali Local Stays’s Services, especially concerning applications and mapping services, you acknowledge that:

Certain areas of the Bali Local Stays Services utilize Google Maps/Earth mapping services, including Google Maps API(s). Your use of these services is subject to the Google Maps/Google Earth Additional Terms of Service.

III. Hosting on Bali Local Stays 

3.1 Role of the Host

• Using Bali Local Stays as a Host: As a host on Bali Local Stays, you have the opportunity to share your property with our community of travelers and earn income. Creating a listing on Bali Local Stays is straightforward, giving you control over aspects like pricing, availability, and house rules for each property you list.

3.2 Creating and Managing Your Listing

• Tools for Listing Management: Bali Local Stays provides tools for hosts to easily set up and manage listings. It’s crucial that your listing includes complete and accurate information about your property, including prices, any additional charges (e.g., cleaning fees, resort fees), and specific rules or requirements for guests.
• Up-to-Date Information: As a host, you are responsible for ensuring your listing information, including calendar availability and content (such as photos), remains current and accurate at all times.

3.3 Search Ranking Factors

• Determining Listing Visibility: The ranking of listings on Bali Local Stays is influenced by several factors, including guest search parameters, listing details, host responsiveness, and history of successful bookings. The purchase of feature-based marketing services can also impact your listing’s visibility.
• Enhancing Listing Visibility: Bali Local Stays offers feature-based marketing services that are available for purchase to enhance the visibility of your listings in search results. These services are optional and can be repurchased based on your marketing needs.

3.4 Contracting with Travelers

• Direct Agreements with Travelers: When you accept a booking request or a booking is confirmed through the Bali Local Stays platform, you are entering into a direct contract with the traveler. You are responsible for delivering the host services as per the terms and at the price specified in your listing.
• Fees and Payments: While Bali Local Stays does not charge service fees like other platforms (e.g., Airbnb), it’s important to note that any other applicable fees or taxes related to your hosting activities are your responsibility.
• Transparency with Guests: Hosts must be transparent with guests regarding any taxes or fees that are part of the booking cost and should provide clear information in their listing descriptions if any taxes are to be collected directly from guests.

3.5 Independence of Hosts

• Independent Relationship: Your relationship with Bali Local Stays is that of an independent host. You are not an employee, agent, joint venturer, or partner of Bali Local Stays. We do not direct or control your hosting services. You maintain discretion over when and how to provide host services, including setting prices and terms.
• Setting Terms for Your Listing: You have complete autonomy to set prices, establish your own rules, and manage your bookings. All additional fees or charges must be clearly communicated in your listing.
• Consistency with Bali Local Stays Terms: Any supplemental contracts or terms you establish with guests must be consistent with Bali Local Stays’s Terms of Service and your listing details. It is imperative that these additional terms are prominently disclosed in your listing description to ensure transparency and avoid misunderstandings.

3.6 Collaborative Hosting and Liability

• Responsibilities in Team or Organization Hosting: If hosting as part of a team or organization, all members are expected to adhere to these terms. Those representing a team or organization confirm they have the necessary authority and that the entity is legally compliant.

3.7 Legal Compliance and Liability

• Risk Acknowledgment: By listing on Bali Local Stays, You acknowledge that hosting carries inherent risks and agree that you assume the entire risk arising out of your access to and use of the Bali Local Stays Platform, offering Host Services, or any interaction you have with other Members whether in person or online. You agree that you have had the opportunity to investigate the Bali Local Stays Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Host Services and that you are not relying upon any statement of law made by Bali Local Stays.
• Understanding Your Legal Responsibilities: As a host, you are responsible for understanding and complying with all laws, rules, regulations, and contracts with third parties that apply to your listing or hosting activities. This includes adherence to local housing regulations, tax obligations, and any other relevant legal requirements.

Hosts’ Liability: You acknowledge that as a host, you bear sole responsibility for legal compliance of your listings. Bali Local Stays, functioning solely as a platform to connect hosts and travelers, bears no liability for any legal repercussions resulting from your failure to comply with applicable laws and regulations.

 

IV. Rights and Limits

4.1 Your License to Bali Local Stays

You own the rights to the content you create and post on Bali Local Stays. However, by using our Services, you grant Bali Local Stays certain permissions to utilize this content.

As between you and Bali Local Stays, you retain ownership of the content and information that you submit or post to the Services. By using our Services, you grant Bali Local Stays and our affiliates a non-exclusive, worldwide, transferable, and sublicensable license to use, copy, modify, distribute, publish, and process the information and content that you provide through our Services, as well as through the services of others. This is granted without the need for further consent, notice, or compensation to you or others, subject to the following limitations:

• Termination of License: You may terminate this license for specific content by removing such content from the Services, or generally by closing your account. Exceptions to this termination include: a. Content shared with others as part of the Service which they may have copied, re-shared, or stored. b. The reasonable time required to remove content from backups and other systems.
• Advertisements and Sponsored Content: We will not use your content in advertisements for third-party products and services without your explicit consent. We reserve the right to place ads near your content and information. Your social actions may be visible in relation to these ads, as detailed in our Privacy Policy. If you utilize a Service feature, we may use your name or photo to promote that feature within our Services, subject to your account settings.

Publishing Beyond Bali Local Stays Services: We will seek your explicit consent before granting others the right to publish your content outside of our Services. However, if you set your post as “public,” we will enable a feature that allows other Members to embed that public post onto third-party services, and we enable search engines to make that public content accessible through their services.

• Editing and Formatting: We may edit and make format changes to your content (such as translating, transcribing, modifying size, layout, file type, or removing metadata), but we will not alter the meaning of your expression.
• Creative Commons Licensing: You may choose to make your content available to others under the terms of a Creative Commons license, as you retain ownership.
• Access and Use of Information: In accordance with our Privacy Policy, you and Bali Local Stays agree that we may access, store, process, and use any information and personal data that you provide, subject to your choices and settings.
• Feedback: By submitting suggestions or feedback regarding our Services to Bali Local Stays, you grant us the right to use and share this feedback for any purpose, without obligation or compensation to you.
• Content Compliance: You agree to provide content or information that is lawful and does not infringe on any third party’s rights, including intellectual property rights. Your profile information must be truthful and accurate. Bali Local Stays reserves the right to remove content or information as required by law, particularly in specific jurisdictions.

4.2 Service Availability

Bali Local Stays reserves the right to adapt, modify, or discontinue any aspect of our Services at our discretion.

Changes and Discontinuation: Bali Local Stays maintains the right to change, suspend, or discontinue any part of our Services at any time. This includes the modification of our pricing structure. Any changes to our prices will be made effective prospectively and will be communicated to you with reasonable notice, as permitted by applicable law.

Content Storage and Accessibility: While Bali Local Stays facilitates the sharing of content, it should not be viewed as a dedicated content storage platform. We do not guarantee the storage, availability, or permanence of any content or information posted on our Services. As such, you acknowledge and agree that Bali Local Stays has no obligation to store, maintain, or provide you with a copy of any content or information that you or others provide, except as required under applicable law or as explicitly stated in our Privacy Policy.

Data Retention and Deletion: In the event of discontinuation of any Service or feature, or upon deletion of your content or account, we will comply with our data retention and deletion policies as described in our Privacy Policy. These policies are designed in accordance with legal requirements and aim to protect both your rights and the operational integrity of our Services.

Service Modifications for Compliance and Improvement: We reserve the right to modify our Services to ensure compliance with applicable laws, regulations, and to improve user experience. Such modifications may affect the visibility, accessibility, and format of content previously posted by users.

Legal Compliance: All changes and discontinuations of services will be conducted in full compliance with applicable law, and users will be notified of significant changes as required by such laws.

 

4.3 Other Content, Sites, and Apps

Bali Local Stays provides a platform for diverse content and interactions, which includes user-generated content and third-party services.

Content Disclaimer: In using our Services, you may come across content that could be inaccurate, incomplete, delayed, misleading, illegal, offensive, or harmful. Bali Local Stays does not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any content or communications posted via the Services nor does Bali Local Stays endorse any opinions expressed via the Services. While Bali Local Stays generally does not review content provided by our Members or others, you agree that we are not responsible for third parties’ content or information. Bali Local Stays cannot always prevent misuse of our Services, and you agree that we are not liable for any such misuse.

Misassociation Risk: There exists a possibility of misassociation with content about others, particularly in features that notify connections and followers about mentions in the news. You acknowledge this risk and agree that Bali Local Stays shall not be responsible for any such misassociations or any resulting repercussions to your or your organization’s image or reputation.

Bali Local Stays may help connect Members offering their services (marketing, insurance, accounting, etc.) with Members seeking services. Bali Local Stays does not perform nor employs individuals to perform these services. You must be at least 18 years of age to offer, perform or procure these services. You acknowledge that Bali Local Stays does not supervise, direct, control or monitor Members in the performance of these services and agree that (1) Bali Local Stays is not responsible for the offering, performance or procurement of these services, (2) Bali Local Stays does not endorse any particular Member’s offered services, and (3) nothing shall create an employment, agency, or joint venture relationship between Bali Local Stays and any Member offering services. If you are a Member offering services, you represent and warrant that you have all the required licenses and will provide services consistent with our

Third-Party Services: Bali Local Stays may facilitate connections between Members offering and seeking services (such as marketing, insurance, accounting, etc.). Bali Local Stays acts solely as a platform for such connections and expressly disclaims any liability arising from or related to the services provided by Members. You must be at least 18 years of age to offer, perform, or procure these services. You acknowledge that Bali Local Stays does not supervise, direct, control, or monitor Members in the performance of these services and expressly disclaims any responsibility for the offering, performance, or procurement of these services. Bali Local Stays does not endorse any particular Member’s offered services, and nothing shall create an employment, agency, or joint venture relationship between Bali Local Stays and any Member offering services. If you are a Member offering services, you represent and warrant that you have all the required licenses and will provide services consistent with our Professional Community Policies.

Events: Bali Local Stays may facilitate your registration for and/or attendance at events organized by Members. You agree that Bali Local Stays is not responsible for the conduct of any of the Members or other attendees at such events, does not endorse any particular event listed on our Services, and does not review and/or vet any of these events. You will adhere to these terms and conditions that apply to such events.

 

4.4 Limits

Bali Local Stays actively manages the use of its Services to ensure a secure and compliant user experience.

Usage Limits: Bali Local Stays reserves the right to limit your use of the Services. These measures are taken to maintain the integrity and security of our Services and to ensure equitable access for all users.

Account Restriction, Suspension, and Termination: Bali Local Stays reserves the right to restrict, suspend, or terminate your account if you are found to be in breach of this Contract, any applicable laws, or if you are misusing the Services. Misuse includes, but is not limited to, violations of any of the Dos and Don’ts, Professional Community Policies, or any other applicable guidelines set forth by Bali Local Stays.

Breach Response: In the event of a breach of this Contract or misuse of our Services, Bali Local Stays will take appropriate measures, which may include warning, temporary suspension, permanent suspension, or termination of your account. Bali Local Stays will determine the appropriate action based on the nature and severity of the breach or misuse.

Legal Compliance and Enforcement: Our actions in response to a breach of this Contract or the law, or misuse of our Services, will be guided by legal requirements and our commitment to maintaining a safe and compliant platform. Bali Local Stays cooperates with law enforcement and legal authorities as required by applicable law in response to requests pertaining to criminal investigations or alleged illegal activity.

Notification and Appeal: In the event of any restriction, suspension, or termination of your account, Bali Local Stays will provide you with notice, barring exigent circumstances or as required by law. You will have the opportunity to appeal such decisions in accordance with the procedures set forth by Bali Local Stays, subject to applicable law.

 

4.5 Intellectual Property Rights

Bali Local Stays rigorously protects its intellectual property rights and sets clear guidelines regarding the use of its proprietary materials.

Rights in Bali Local Stays’s Look and Feel: All rights in the look, feel, functionality, and graphical user interface of Bali Local Stays are expressly reserved. This includes, but is not limited to, any visual design elements, graphics, and interactive features. While some parts of Bali Local Stays are licensed under third-party open-source licenses, and we make some of our own code available under similar licenses, any unauthorized use, copying, or adaptation of Bali Local Stays’s proprietary code, design, or branding elements is strictly prohibited without our express written permission, except where otherwise permitted by law.

Trademark Reservation and Usage: Bali Local Stays is actively engaged in the process of reserving all of its intellectual property rights in connection with the Services. This includes, but is not limited to, trademarks, service marks, trade names, logos, domain names, and any other features of brand identity. All Bali Local Stays trademarks, service marks, graphics, and logos used in connection with our Services are trademarks or registered trademarks of Bali Local Stays or are in the process of being registered. Usage of these trademarks or logos without Bali Local Stays’s express written consent is strictly prohibited. Trademarks and logos used in connection with the Services, which are the property of their respective owners, are used under principles of fair use or other legal permissions.

Intellectual Property Claims: Bali Local Stays respects the intellectual property rights of others and expects its users to do the same. Any claims of infringement upon intellectual property rights, including copyright, trademark, or patent infringement, should be directed to Bali Local Stays’s designated agent for notice of such infringement.

Protection of Open Source Software: Where Bali Local Stays utilizes or provides open-source software, such usage is governed by the respective open source licenses. Users are required to adhere to the terms and conditions outlined in these open-source licenses when using or interacting with such software provided by Bali Local Stays.

 

4.6 Automated Processing

Bali Local Stays employs advanced algorithms and automated processes to enhance user experience and service efficiency.

Use of Data for Recommendations: We utilize the information and data you provide, along with our comprehensive understanding of all Members, to tailor recommendations for content, features, and listings that may be of interest to you. For instance, we use data and information about you to suggest relevant Listings and to promote your Listings to Members searching for such offerings. This automated processing is designed to enhance user engagement and the overall effectiveness of our Services.

Accuracy of Profile Information: Maintaining an accurate and up-to-date profile enhances the precision of our recommendations. You acknowledge and agree that the quality and relevance of the recommendations made by Bali Local Stays depend significantly on the information you provide. As such, we encourage you to keep your profile information current to ensure the best possible user experience.

Data Privacy and Security: In our use of automated processing and data analysis, we adhere strictly to our Privacy Policy, ensuring the confidentiality and integrity of your data. Bali Local Stays is committed to safeguarding your personal information and utilizing it in a manner that respects your privacy and complies with applicable data protection laws.

Consent to Automated Processing: By using our Services, you consent to this automated processing of your data. You have the option to manage your preferences and settings to control the extent of automated processing applied to your data.

Limitation of Liability: While we strive to offer relevant and useful recommendations, Bali Local Stays shall not be liable for any inaccuracies or misalignments in these automated recommendations. We continuously work to improve our algorithms to enhance accuracy and relevance.

V. Subscription Terms

These Subscription Terms are legally binding and govern the use of Bali Local Stays (“Bali Local Stays”) Software as a Service (SaaS) products. By subscribing to and utilizing Bali Local Stays’s services, the member (“Subscriber”) agrees to be bound by these Terms, including any updates or amendments made by Bali Local Stays from time to time.

For users in the Designated Countries (European Union, European Economic Area, and Switzerland), these Subscription Terms are a contract with Bali Local Stays Luxembourg SARL and are governed by Luxembourg laws.

 

5.1 Subscription Plans and Services

Bali Local Stays offers various subscription plans designed to cater to the diverse needs of property owners and managers in the vacation rental industry. Each plan provides a specific set of features and services, the details of which, including pricing, are available on the Bali Local Stays Pricing Page. The plans are subject to modification, with Bali Local Stays reserving the right to introduce new plans or discontinue existing ones, reflecting market demands and business strategy.

 

Trial Period

• Subscribers using Bali Local Stays paid services within the first year free period acknowledge and agree that the services will automatically cease at the end of the free period if they have not paid the applicable Fees.
• During the first free year period, Bali Local Stays may terminate the contract with the Subscriber at any time and for any reason by giving notice.
• Bali Local Stays reserves the right to delete any content stored in relation to an expired free period, without liability to the Subscriber.

Pricing and Payment

The price for each subscription plan is specified per listed property. The Subscriber is responsible for selecting the appropriate plan during the registration process and is obligated to pay the full subscription fee for the entire chosen period. Bali Local Stays reserves the right to adjust pricing, which will be communicated to the Subscriber with reasonable notice. Pricing may differ based on the Subscriber’s location, influenced by exchange rates.

 

Billing and Renewal

Subscription fees are billed at the commencement of the subscription period and subsequently at the beginning of each renewal period. Subscriptions automatically renew at the end of each period unless the Subscriber cancels the subscription through the Bali Local Stays billing portal or provides written notice to Bali Local Stays within the specified timeframe before renewal. Renewal rates are subject to change, with prior notification to the Subscriber.

 

Upgrades, Downgrades, and Adjustments

Subscribers may upgrade or downgrade their subscription plans at any point during their subscription period. Any changes will be reflected immediately, with the billing adjusted on a prorated basis. In the case of an upgrade, the Subscriber will incur additional charges for the remaining subscription period, reflected in the subsequent billing cycle. Downgrades will result in a credit to the Subscriber’s account, applicable to future billing cycles.

Property Management

Subscribers can add or remove properties from their subscription at any time. Additional properties will incur prorated charges, while the removal of properties will result in a credit based on the remaining subscription period. These adjustments will be reflected in the subsequent billing cycle.

Payment Processing and Disputes

Payment for subscriptions will be processed using the payment method provided by the Subscriber. In the event of payment failure, Bali Local Stays will attempt to charge the payment method multiple times before taking any action that may affect the Subscriber’s account. Subscribers disputing charges must engage in good faith to resolve such disputes, during which time Bali Local Stays will not exercise its rights under the “Late or Missed Payments” clause.

Late or Missed Payments

In cases of late or missed payments, Bali Local Stays will notify the Subscriber and attempt additional charges over a specified period. Continuous failure to make payments may result in limitations on account features or suspension of the Subscriber’s account until outstanding payments are settled.

Cancellation Policy

Subscribers may cancel their subscription at any point. Cancellation will take effect at the end of the current subscription period, and the Subscriber will not be billed for subsequent periods. Past payments are non-refundable, and any prorata debits incurred through subscription plan upgrades are liable to be billed in the subsequent period at Bali Local Stays’s discretion. Any credits on the Subscriber’s account at the end of the subscription period cannot be refunded.

Changes to Pricing and Fees

Bali Local Stays reserves the right to change the pricing and fees for its subscription plans and services. Any such changes will be effective from the next billing cycle that occurs more than 30 days after Bali Local Stays has announced the new pricing or fees.

Return and Refund Policy

All subscription plans purchases are final and non-refundable.

Account Abuse

Bali Local Stays will investigate and may suspend or terminate accounts suspected of circumventing or attempting to circumvent Bali Local Stays’s per-listing pricing model, prorated charges, or engaging in any fraudulent or illegal activities.

Amendment of Terms

Bali Local Stays reserves the right to amend these Subscription Terms as necessary. Amendments will be communicated to Subscribers and will become effective upon publication, unless a later date is specified.

Contact and Communication

For any inquiries or notices required under these Terms, Subscribers should contact Bali Local Stays using the official contact information provided in clause 12.3.

VI. Disclaimer and Limit of Liability

6.1 Disclaimer of Warranty

This section outlines the scope of warranties and disclaimers related to Bali Local Stays’s Services.

General Disclaimer: Bali Local Stays AND ITS AFFILIATES PROVIDE THE SERVICES, INCLUDING ALL CONTENT AND INFORMATION, ON AN “AS IS” AND “AS AVAILABLE” BASIS. While Bali Local Stays endeavors to provide a high-quality user experience, we make no representation, warranty, or guarantee about the Services’ performance, quality, safety, reliability, or availability.

Explicit Disclaimers: To the fullest extent permitted by applicable law, Bali Local Stays AND ITS AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA, AND NON-INFRINGEMENT. Bali Local Stays does not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

User Responsibility: You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Bali Local Stays Platform and any Content, including your stay at any Accommodation, use of any other Host Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Host Service to determine whether it is suitable for you. For example, Host Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services.

Exclusion of Certain Damages: Under no circumstances will Bali Local Stays or its affiliates be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with the use of the Services, regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.

Jurisdictional Variations: The disclaimers and exclusions under this section shall be applied to the greatest extent enforceable under applicable law. Some jurisdictions do not allow the disclaimer of certain warranties or the exclusion of liability for certain types of damages, so some of the above disclaimers and exclusions may not apply to you, depending on your jurisdiction.

6.2 Limitation of Liability

This section outlines the limits of Bali Local Stays’s legal liability to you.

Scope of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, AND UNLESS Bali Local Stays HAS ENTERED INTO A SEPARATE WRITTEN AGREEMENT THAT SPECIFICALLY OVERRIDES THIS CONTRACT, Bali Local Stays, ALONG WITH ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. This limitation of liability applies regardless of the cause of action, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable.

Excluded Damages: This includes, but is not limited to, liability for lost business opportunities, damage to reputation (e.g., offensive or defamatory statements), loss of data (e.g., downtime, loss of use of, or changes to, your information or content), or any other losses arising from or relating to your use of or inability to use the Services.

Monetary Cap on Liability: In no event will Bali Local Stays’s total liability arising out of or in connection with this Contract or from the use of or inability to use the Services exceed the greater of: (a) the total fees actually paid or payable by you to Bali Local Stays for the Services during the term of this Contract, if any, or (b) US $1000.

Acknowledgement of Terms: By using the Services, you acknowledge that Bali Local Stays has set its prices and entered into this Contract in reliance upon the limitations of liability, disclaimers of warranties, and exclusion of damages set forth herein, and that these provisions form an essential basis of the bargain between the parties.

 

6.3 Basis of the Bargain; Exclusions

This section clarifies the fundamental role of the liability limitations in the agreement between you and Bali Local Stays.

Foundation of the Agreement: The limitations of liability set forth in this Section 4 are fundamental elements of the basis of the agreement between you and Bali Local Stays. These limitations apply to all claims of liability, regardless of their nature (e.g., warranty, tort, negligence, contract, law), and remain in effect even if Bali Local Stays or its affiliates have been advised of the possibility of such damages, and irrespective of whether these remedies fail their essential purpose.

Legal Exceptions to Limitations: While our liability is significantly limited under this Contract, these limitations of liability do not apply in cases of liability for death or personal injury resulting from our negligence, or for our fraud, gross negligence, or intentional misconduct. Additionally, these limitations do not apply in cases of negligence where a material obligation of this Contract has been breached — a material obligation being one which forms a prerequisite to our delivery of services and on which you may reasonably rely. However, our liability in such cases will be limited to damages that were directly caused by the breach and were foreseeable upon conclusion of this Contract, and only to the extent that such damages are typical in the context of this Contract.

Acknowledgment by User: By agreeing to these terms, you acknowledge and consent to these limitations as being a fair and necessary part of the agreement with Bali Local Stays, understanding that these limitations are a condition of the service provided.

 

VII. Termination

7.1 Termination Rights

Both you (the “User”) and Bali Local Stays reserve the right to terminate this Agreement at any time, with or without cause, upon providing written notice to the other party. Upon termination, your right to access and use the Services shall immediately cease.

 

7.2 Survival of Provisions

Notwithstanding any termination, the following provisions of this Agreement shall continue to remain in effect:

• Our rights to use and disclose your feedback;
• The rights of Members and/or Visitors to further re-share content and information you have shared through the Services;
• Sections 4, 7, 8, and 9.2 of this Contract;
• Any financial obligations incurred by either party prior to the termination shall remain in full force and effect post-termination.

7.3 Grounds for Termination by Bali Local Stays

Bali Local Stays may, without prior notice, immediately terminate this Agreement and/or cease providing access to the Bali Local Stays Platform under the following circumstances:

(i) You commit a material breach of your obligations under these Terms, our Policies, or Standards; (ii) You engage in conduct that violates applicable laws, regulations, or third party rights; (iii) Bali Local Stays determines, in its sole discretion, that such action is necessary to protect the personal safety or property of Bali Local Stays, its Members, or third parties, or to prevent fraud or other illegal activities.

 

7.4 Remedial Measures

In addition to termination, Bali Local Stays reserves the right to take one or more of the following actions, in its sole discretion, under the circumstances described in Section 7.3:

• Refuse to display, delete, or delay any Listings, Ratings, Reviews, or other Member Content;
• Cancel any pending or confirmed bookings;
• Limit your access to or use of the Bali Local Stays Services;
• Temporarily or permanently revoke any special status associated with your Bali Local Stays Account;
• Temporarily or permanently suspend your Bali Local Stays Account and access to the Bali Local Stays Services.

7.5 Notice and Opportunity to Cure

In cases of non-material breaches, where feasible, Bali Local Stays will provide notice of the intended action and an opportunity for the User to remedy the breach to Bali Local Stays’s reasonable satisfaction before implementing the above measures.

 

7.6 No Right to Restoration

Following termination of this Contract, you shall not be entitled to the restoration of your Bali Local Stays Account or any of your Member Content. In the event your Bali Local Stays Account is suspended, terminated, or your access to the Bali Local Stays Services is limited by Bali Local Stays, you are prohibited from registering a new account or accessing the Bali Local Stays Services through another Member’s account.

 

7.7 Appeals Process

If Bali Local Stays takes any action under this Section 6, you have the right to appeal the decision by contacting our customer service. This does not waive Bali Local Stays’s right to take the aforementioned actions.

 

7.8 Account Closure Assistance

For assistance regarding account closure, Users are directed to our Help Center.

VIII. Governing Law and Dispute Resolution

8.1 Applicability of Consumer Protection Laws

This section does not deprive you of any mandatory consumer protections under the laws of the country in which you have your habitual residence, to which Bali Local Stays directs its Services.

 

8.2 Jurisdiction:

• Governing Law: These Terms are governed by the laws of Australia, without regard to conflict-of-law provisions.
• Venue and Jurisdiction: Litigation of all claims and disputes must be conducted in the federal or state courts in Australia,  with both parties consenting to personal jurisdiction in these courts.
• Equitable Relief: Notwithstanding the aforementioned, Bali Local Stays reserves the right to seek injunctive or other equitable relief in any jurisdiction, in a court of competent authority, to prevent the violation of its proprietary rights, protect its interests, or enforce its terms.

IX. General Terms

9.1 Severability and Modification

If any part of this Contract is found invalid or unenforceable by a court with jurisdiction, you and we agree that the court should endeavor to modify the terms to maintain the original intent while ensuring enforceability. If modification is not possible, the invalid or unenforceable part shall be severed from this Contract, with the remainder of the Contract remaining in full force and effect.

 

9.2 Non-Waiver of Rights

Bali Local Stays’s failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision unless acknowledged and agreed to in writing by Bali Local Stays. A waiver of any default is not a waiver of any subsequent default. The exercise by either party of any remedy under these Terms is without prejudice to its other remedies under these Terms or otherwise permitted under law.

 

9.3 Entire Agreement

These Terms, along with any additional terms, conditions, policies, guidelines, or standards, constitute the entire Contract between Bali Local Stays and you regarding the subject matter hereof, and supersede all prior understandings or agreements, whether written or oral.

 

9.4 Relationship of the Parties

No joint venture, partnership, employment, or agency relationship is created between you and Bali Local Stays as a result of this Contract or your use of the Services.

 

9.5 Enforcement of Contract

A failure to enforce a breach of this Contract does not constitute a waiver of Bali Local Stays’s right to enforce this Contract. You may not assign, transfer, or delegate this Contract or your rights and obligations herein without Bali Local Stays’s prior written consent. Bali Local Stays reserves the right to assign, transfer, or delegate this Contract and any rights and obligations herein, at its sole discretion, to its affiliates or a successor entity in the event of a merger, acquisition, or sale of assets, with 30 days prior notice.

 

9.6 Third-Party Beneficiaries

Except as expressly provided in these Terms, there are no third-party beneficiaries to this Contract.

 

9.7 Electronic Notifications

Unless otherwise specified, all notices or communications to Members under this Contract will be provided electronically, through email, the Bali Local Stays Platform, or messaging service, including SMS. This electronic communication satisfies any legal requirement that such communication should be in writing.

 

9.8 Legal Notices

To provide legal notice to Bali Local Stays, you must send it by postal mail to the addresses specified in Section 10. Legal notices sent to Bali Local Stays are deemed effective only upon receipt.

 

X. Bali Local Stays “Dos and Don’ts”

10.1 Dos – You agree that you will:

• Compliance with Laws: Comply with all applicable laws, including, but not limited to, privacy laws, intellectual property laws, anti-spam laws, export control laws, tax laws, and regulatory requirements;
• Accuracy of Information: Provide accurate information to us and promptly update it as necessary;
• Identity Integrity: Use your real name on your profile;
• Professional Use: Use the Services in a professional and responsible manner.

10.2 Don’ts – You agree that you will not:

• False Identity and Misrepresentation: Create a false identity on Bali Local Stays, misrepresent your identity, create a profile for anyone other than yourself, or use or attempt to use another’s account;
• Unauthorized Data Collection: Develop, support, or use software, devices, scripts, robots, or other processes (including crawlers, browser plugins, and add-ons) to scrape the Services or copy profiles and data;
• Circumventing Security Measures: Override security features or bypass or circumvent access controls or use limits of the Service;
• Unauthorized Use or Distribution of Information: Copy, use, disclose or distribute any information from the Services without Bali Local Stays’s explicit consent;
• Disclosure of Confidential Information: Disclose information that you do not have the consent to disclose (such as others’ confidential information);
• Violation of Intellectual Property Rights: Infringe upon the intellectual property rights of others, including unauthorized copy or distribution of content without permission;
• Misuse of Bali Local Stays’s Intellectual Property: Violate Bali Local Stays’s intellectual property or other rights, including unauthorized use of our materials, technology, trademarks, or branding;
• Distribution of Harmful Software: Post content that contains harmful software, such as viruses or worms;
• Reverse Engineering: Attempt to derive the source code for the Services or related technology not open sourced;
• False Affiliation: Imply or state an affiliation or endorsement by Bali Local Stays without our express consent;
• Unauthorized Monetization: Rent, lease, loan, trade, sell/re-sell the Services, related data, or access without Bali Local Stays’s consent;
• Prohibited Linking Practices: Deep-link to our Services without Bali Local Stays’s consent, except for promoting your profile or a Group;
• Use of Automated Methods: Employ bots or automated methods for unauthorized activities on the Services;
• Competitive Monitoring: Monitor the Services for competitive purposes;
• Service Modification or Interference: Engage in actions that alter, harm, or burden the Services unduly;
• Adherence to Additional Terms: Violate Professional Community Policies, specific Service terms, or applicable third-party terms, such as Google Maps terms.

Additionally, you are encouraged to report any security vulnerabilities in Bali Local Stays’s platform directly to us.

10.3 Enforcement and Remedies

Failure to comply with these ‘Dos and Don’ts’ may result in enforcement actions by Bali Local Stays, including but not limited to account suspension, termination, or legal action. Bali Local Stays reserves the right to enforce these terms at its sole discretion and to take any necessary actions to protect its platform, users, and interests.

 

10.4 Indemnification

You agree to indemnify and hold harmless Bali Local Stays, its affiliates, officers, agents, employees, and partners from any claim, demand, loss, or damages, including reasonable attorneys’ fees, arising out of or related to your breach of these ‘Dos and Don’ts,’ or your violation of any law or the rights of a third party.

 

XI. Complaints Regarding Content

11.1 Respect for Intellectual Property Rights

Bali Local Stays respects the intellectual property rights of others. We insist that all information and content posted by Members must be accurate and not infringe upon the intellectual property rights or other legal rights of any third parties.

 

11.2 Complaints Policy and Procedure

We have established a comprehensive policy and a clear, effective process for addressing complaints concerning content posted by our Members. This includes but is not limited to:

• Notification of Infringement: If you believe that your intellectual property or other rights have been infringed by a Member’s content, you may notify us by providing a detailed description of the alleged infringement. Such notifications should be directed to Bali Local Stays’s designated agent for copyright and intellectual property complaints, whose contact information will be provided on our website and in this section.
• Content Review Process: Upon receipt of a complaint, Bali Local Stays will review the content in question and determine the appropriate course of action in compliance with applicable law and our policies. This process may include the temporary or permanent removal of the content, communication with the Member who posted the content, and/or other measures as deemed necessary.
• Member Response Opportunity: Members who have had content removed or otherwise affected due to a complaint will have the opportunity to respond to such actions, including providing evidence that the content does not violate any third-party rights or that they have authorization to use the content.

11.3 Legal Compliance and Cooperation

Bali Local Stays commits to complying with applicable laws regarding the handling of intellectual property and other complaints. We may disclose a complainant’s information to the Member who posted the allegedly infringing content, as required by law. Bali Local Stays will cooperate with law enforcement or other authorities if legally required or in cases where the content is deemed to pose a risk of violating any laws.

 

11.4 No Liability for Member Content

Bali Local Stays does not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any content posted by Members or endorse any opinions expressed via the Services. Bali Local Stays shall not be liable for any content posted by Members, including but not limited to any errors or omissions in content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services.

 

XII. How To Contact Us

12.1 General Inquiries

For general questions, feedback, or support requests, Bali Local Stays offers several avenues of contact:

• Online Contact: You may reach out to us through our online contact form available on the Bali Local Stays website, where queries will be directed to the appropriate department.

12.2 Legal Notices and Service of Process

For legal notices or service of process, the following protocols must be observed:

• Written Notices: Legal notices or documents should be sent to Bali Local Stays at the designated postal address, which will be clearly listed on our website and below in this section. Ensure that such correspondence is addressed to the Legal Department for timely and appropriate processing.
• Verification of Receipt: To confirm the receipt of any legal notice or document, please request a written acknowledgment from Bali Local Stays’s Legal Department.

12.3 Contacting Us for Specific Concerns

For specific concerns, including but not limited to privacy issues, intellectual property disputes, or legal inquiries, direct your communication as follows:

• E-mail Communication: For urgent or specific inquiries, including those requiring discretion or confidentiality, you may contact us via contact page. Please include a clear subject line and any relevant details to facilitate a prompt and accurate response.
• Designated Contact Points: For specialized inquiries, Bali Local Stays may provide additional contact points, such as dedicated email addresses or phone numbers, which will be listed on our website.

12.4 Response Time

Bali Local Stays endeavors to respond to all inquiries promptly. However, response times may vary depending on the nature and complexity of the inquiry.

 

12.5 Updating Contact Information

Bali Local Stays reserves the right to update or change contact information and methods. Members are advised to refer to this section of the Terms of Service regularly for the most current contact details.